Delivery and shipping

Welcome to pinkpawgo.com. We are committed to providing safe, efficient, and reliable delivery services to ensure your pet travel backpack arrives promptly and safely. Please read our shipping policy below for our delivery area, processing time, and related instructions.

Delivery Area

Currently, pinkpawgo.com only offers delivery within the United States. We focus on serving our US customers, and all orders are shipped to valid addresses within the US.

International shipping, including to any country or region outside the United States, is not currently supported. We cannot process or ship international orders; please ensure your delivery address is within the United States before placing your order.

Order Processing Time

All orders will begin processing after successful payment and order confirmation.

Order Processing Time: 1-3 business days

During order processing, our team will complete product inspection, order confirmation, product packaging, and shipping preparation. Once order processing is complete, we will hand the package over to the logistics carrier for delivery and send you an order shipment notification.

Please note that order processing times may be longer on weekends, holidays, or during special promotions.

Delivery Time

Standard Delivery Time within the US:

Estimated Delivery Time: 3-7 business days

Delivery time is calculated from the date your order is shipped and does not include order processing time.

Actual delivery time may vary due to carrier, weather conditions, holidays, route adjustments, or other uncontrollable factors. We will make every effort to ensure your order is delivered on time, but we cannot guarantee that unforeseen delays will be completely avoided during the logistics process.

Logistics Tracking

Once your order has been shipped, we will send you tracking information to the email address you provided when placing your order. You can use the tracking number to check the package’s status and estimated delivery time.

If you find that the tracking information has not been updated for a long time, or if you have not received your order after the estimated time, please contact us promptly, and we will assist you in checking the order status.

Delivery Address Requirements

When submitting your order, please ensure that you fill in accurate and complete delivery information, including the recipient’s name, street address, city, state, and postal code.

Customers may be held responsible for delivery failures, delays, or package returns caused by incorrect or incomplete address information provided by the customer. If you need to change your delivery address, please contact us as soon as possible after submitting your order. We will do our best to assist you based on the order processing progress.

Package Receipt

Upon receiving your package, please promptly check that the packaging is intact. If you find any obvious damage caused during transportation, please keep relevant photos and contact our customer service team as soon as possible for further assistance.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible. Once an order has entered the shipping process or has been handed over to logistics for transportation, successful cancellation cannot be guaranteed.

Contact Us

If you have any questions about shipping policies, order delivery, or logistics status, please contact us through the following methods:

Company Name: PINKPAWGO LLC

Email: [email protected]

Thank you for choosing pinkpawgo.com. We will continue to strive to provide you with a more convenient and worry-free shopping and delivery experience, allowing you and your pet to enjoy high-quality travel products faster.