Returns or Exchanges

Welcome to pinkpawgo.com. We hope every customer is satisfied with their purchase of pet travel backpacks. If you are not satisfied with the product you received, please apply for a return and refund according to the following refund policy.

1. Return Period

pinkpawgo.com supports returns submitted within 30 days of receipt.

If you need to apply for a return, please contact us by email before sending the product back, providing your order number, purchase information, and reason for return. Our team will provide you with follow-up processing guidance after confirming the relevant information.

2. Return Requirements

To ensure a smooth return process, customers need to ensure that the returned product meets the following requirements:

The product is in its original condition and does not affect resale.
The product has not been used or is visibly damaged.
The product packaging, accessories, and related items are intact.
Valid order information and proof of purchase are provided.

Customers must ensure that the returned product meets the above conditions. If the product does not meet the requirements due to improper use, damage, or missing accessories, it may affect the review of the refund application.

3. Refund Process

Upon receiving the returned product, we will check and confirm its condition.

After approval, the refund will be processed within 3 business days and returned to the original payment method.

Due to differences in processing procedures among different payment platforms, the refund arrival time may vary. Please refer to your payment institution’s final processing time.

4. Return Address

After confirmation, please send the returned goods to the following address:

6316 FRANKLIN AVE
NEW ORLEANS, LA 70122
United States

Please contact us before sending the goods to confirm the return information to ensure your application can be processed smoothly.

5. Handling Product Issues

If you receive goods with quality issues, goods that do not match the order, or abnormalities during transportation, please contact us promptly and provide order information and relevant explanations.

We will review the case and assist you in resolving the related issues.

6. Circumstances Where a Refund Is Not Valid

A refund may not be granted in the following situations:

Submitting a return request after the 30-day return period;
The item shows obvious signs of use or is damaged by the customer;
The item is missing necessary accessories or packaging;
The return request was not submitted according to the proper return procedure.

7. Contact Us

If you have any questions about our refund policy or order issues, please contact us:

Company Name: PINKPAWGO LLC

Email: [email protected]

Thank you for choosing pinkpawgo.com. We value every customer’s shopping experience and will continue to provide you with reliable products and services.